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Frequently Asked Questions (FAQs)
We want to help you as best we can in finding your way around our Web site and by providing you with some frequently-sought information about the AUC Press. Below are the answers to the most frequently asked questions we receive. If you should have any further inquiries, send an e-mail to aucpress@aucegypt.edu.
How can I contact the AUC Press offices?
American University in Cairo Press
113 Kasr El Aini Street
P.O. Box 2511
Cairo 11511
Egypt
Tel. (+20 2) 2797 6926
Fax: (+20 2) 2794 1440
E-mail: aucpress@aucegypt.edu
How can I contact the AUC Press customer service?
For all general inquiries, send an e-mail to aucpress@aucegypt.edu or you can send us your comments here.
If you are ordering from our distributor Oxford University Press (USA) in North America, contact Customer Service Department, Oxford University Press, 2001 Evans Road, Cary, North Carolina 27513, Tel: 800-445-9714, Fax: 919-677-1303, E-mail: custserv.us@oup.com.
How can I order and buy from the AUC Press?
- If you are ordering from North America
You may find delivery times and shipping charges make it best you go to our partner Web site and distributor:
Oxford University Press (USA): www.oup.com/us/
The AUC Press publications are now being sold and distributed in the United States and Canada by Oxford University Press (USA).
Orders placed by mail or fax may be directed to:
Customer Service Department, Oxford University Press, 2001 Evans Road, Cary, North Carolina 27513, Tel: 800-445-9714, Fax: 919-677-1303, E-mail: custserv.us@oup.com
Phone orders may be placed with an operator from 8:00 am – 6:00 pm EST., Monday - Friday
Tel: 800-451-7556
Fax: 919-677-1303
E-mail: orders.us@oup.com
Oxford University Press is a PubEasy member. Their SAN number is 202-5892. Tel: 919-677-0977 ext. 5121.
Orders may also be placed through www.amazon.com.
- If you are ordering from the United Kingdom and rest of Europe
You may find delivery times and shipping charges make it best you go to our partner Web site and distributor:
Eurospan Bookstore: www.eurospanbookstore.com or www.amazon.com
If the title you require is unavailable from any of the above, proceed to our checkout for delivery from Egypt.
- If you are ordering from Australasia (Australia, New Zealand, Papua New Guinea, Fiji)
You may find delivery times and shipping charges make it best you go to our partner Web site and distributor:
Inbooks: www.inbooks.com.au
- If you are ordering from Egypt and the Middle East
Go to www.aucpress.com
► Order Online
You can order books securely from the AUC Press Web site at any time. To do so, click on the "Add to Cart" button which appears on individual book pages, book search results pages, and browse by subject pages. All the books that you have selected by adding them to the cart will be placed in your individual shopping cart.
When you have finished shopping and are ready to submit your order for processing, click on the “Check” button to fill in your credit card and address information on our secure online ordering system.
► Order by Phone, Fax, or Mail
To order by phone, call the AUC Press at (20-2) 2797-6895/6897/6926, or send a fax to (20-2) 2794-1440.
To order by mail, send your request to:
The American University in Cairo Press
c/o Book Orders
P.O. Box 2511
Cairo 11511
Egypt
Please make your check is payable to “The American University in Cairo Press.”
► Buy from the AUC Press Bookstores
We invite you to visit our AUC Press Bookstores.
Notice: In some cases, and depending on your geographical location, the book you seek will not be available through this site because of sales restriction, which are clearly indicated for each book: e.g., “For Sale only in the Middle East.” For information on how best to order this title in your country, write to aucpress@aucegypt.edu
Titles marked “For sale only in the Middle East” may be purchased only by customers in Algeria, Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Palestine, Qatar, Saudi Arabia, Sudan, Syria, Tunisia, Turkey, United Arab Emirates, and Yemen. Prices and publication dates are subject to change without notice.
How do I pay?
To order online you will need a credit card.
If you do not have a credit card, it is also possible to order by phone, fax or mail, and pay by personal check. Please make your check payable to The American University in Cairo Press.
Is it safe to pay online?
When you place an order online with AUC Press, your personal details are completely safe. We use the industry standard secure server software, which protects your information as it is transmitted over the Internet. Your order is encrypted so that no one else can read it, and is not decoded until it reaches our secure server. When it reaches us, only authorized personnel see it. We do not store your credit card details online, so other internet users cannot access your details.
How will my book(s) be delivered?
Your order will be dispatched from one of our distribution centers, depending on your geographical location. Click here for shipping charges information.
Will my private details stay private?
We are bound to our Privacy Policy which means that we do not sell or rent your personal details to anyone. We do not store your credit card details online, so other internet users cannot access your details.
What if I have trouble with my online book order?
► If you have trouble with your online book order that you have placed from the Middle East through AUC Press, please send an e-mail to aucpress@aucegypt.edu.
► For online orders placed from Europe, purchased through Eurospan, our partner distributor, go to www.eurospanbookstore.com.
► For orders placed online from North America, purchased through Oxford University Press (USA), our partner distributor, go to www.oup.com/us/ or contact their Customer Service Department, Oxford University Press, 2001 Evans Road, Cary, North Carolina 27513, Phone: 800-445-9714, Fax: 919-677-1303, Email: custserv.us@oup.com.
► For orders placed from Australia (Australia, New Zealand, Papua New Guinea, Fiji), through Inbooks, contact marketing@inbooks.com.au
How can I get the latest AUC Press catalog?
Click here to view or download the current AUC Press catalog. Free catalogs are also available in the AUC Press Bookstores.
How do I search the AUC Press Web site for a book or author?
Quick Search
If you know the book title or the author, type this in the “Search” box and hit “Return” on your keyboard. If the following message “Your search did not result in any matches” appears, try again using the Advanced Search option.
Advanced Search
Search by Title: Enter the full title and click on “Search.” Entering key words from the title will produce a longer list within which the title should appear.
Search by Author: Enter the author’s full name, or last name, into the “Author” box and click on “Search.” All titles written or edited by that author will appear in publication date order.
Search by Category: Choose one of the categories from the drop-down menu and click “Search.”
Search by Format: Choose among the formats (CD-Rom, Hardbound, Maps, Paperback, etc.) proposed in the drop-down menu and click on “Search.”
Show Book Cover: Select “Yes” or “No” to show book cover.
What are the shipping charges?
Click here to know more about AUC Press shipping charges.
I have an idea for a book. How can I submit it?
The AUC Press is happy to consider proposals or partial manuscripts, and to encourage and guide writers if a proposal seems good.
Because of mailing costs, the AUC Press cannot send printed materials such as books and manuscripts back to every person who has sent us a submission. Please address editorial queries to:
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Neil Hewison |
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Randi Danforth |
I am an author and need the AUC Press Guide for Authors?
For information on formatting, style, and permissions guidelines, please review and download the AUC Press Guide for Authors.
Where can I get permission or rights information for AUC Press titles?
To download our International Rights Guide for Spring/Fall 2009, click here.
For queries regarding translation and reprint rights to AUC Press titles, as well as permissions, please contact:
Nancy A. Messieh
Assistant Rights Manager
The American University in Cairo Press
113 Kasr El Aini Street
P.O. Box 2511
Cairo, 11511 Egypt
Tel: 20.2.2797.6398
Fax: 20.2.2794.1440
E-Mail: nancyam@aucegypt.edu
How do I request a desk copy of an AUC Press book?
► In North America (United States and Canada)
Desk copies are being supplied to qualified instructors who have adopted texts for use in their courses. All requests are subject to verification. Send your request to:
Oxford University Press
Customer Service Department
2001 Evans Road
Cary, NC 27513
Tel: 800-445-9714
Fax: 919-677-1303
E-mail: custserv.us@oup.com
The AUC Press publications are now being sold and distributed in the United States and Canada by Oxford University Press (USA).
How do I request a text adoption / examination copy of an AUC Press book?
► In North America (United States and Canada)
Examination copies for possible course adoption are available to instructors. Send your request to:
Oxford University Press
Customer Service Department
2001 Evans Road
Cary, NC 27513
Tel: 800-445-9714
Fax: 919-677-1303
E-mail: custserv.us@oup.com
The AUC Press publications are now being sold and distributed in the United States and Canada by Oxford University Press (USA).
► In the United Kingdom and Europe
If you are a teaching academic or course leader you may request up to three titles as free inspection copies (none of which should carry a list price in excess of 50 GBP, to consider as textbooks for students on your courses. For further details, please visit www.eurospangroup.com/inspection.
Eurospan Ltd
Attn. Daniel Porter
3 Henrietta Street
Covent Garden
London WC2E 8LU
United Kingdom
daniel.porter@eurospangroup.com
Tel: (20) 7845 0812
Fax: (20) 7379 0609
How do I request a review copy of an AUC Press book?
► Requests for review copies for the Middle East should be sent to:
The American University in Cairo Press
Attn. Nabila Akl
Promotion Manager
113 Kasr el Aini Street
P.O. Box 2511
Cairo 11511
Egypt
E-mail: akl@aucegypt.edu
Tel: (202) 2797-6896
Fax: (202) 2794-1440
► Requests for media review copies for North America should be sent to:
Oxford University Press
Department EXPUB
198 Madison Avenue
New York, NY 10016
expub.us@oup.com
The AUC Press publications are now being sold and distributed in the United States and Canada by Oxford University Press (USA).
► Requests for review copies of scholarly books or other non-fiction titles for the UK and Europe should be sent to:
Eurospan Ltd
Attn. Daniel Porter
3 Henrietta Street
Covent Garden
London WC2E 8LU
United Kingdom
daniel.porter@eurospangroup.com
Tel: (20) 7845 0812
Fax: (20) 7379 0609
► Requests for review copies of Arab fiction in translation titles for the UK and Europe should be sent to:
Arabia Books
Attn: Harry Hall
Sales Manager
70 Cadogan Place
London SW1X 9AH
United Kingdom
harry@hauspublishing.com
Tel: +44 (0)20 7838 9055
Fax: +44 (0)20 7235 1999
Please provide any reviews by e-mail and/or two copies of printed review or listing to the appropriate address listed above.
I am a journalist. How can I get the AUC Press news releases
Please send an e-mail with all your details to Nabila Akl, AUC Press Promotion Manager, at akl@aucegypt.edu.
How can I receive your e-newsletter and other e-news?
To receive the AUC Press e-newsletter and other electronic mailings, click here to register. For the AUC Press news releases, send an e-mail with all your details to Nabila Akl, AUC Press Promotion Manager, at akl@aucegypt.edu.
What is the AUC Downtown Cultural Center?
The AUC Downtown Cultural Center, located in the historic neo-Mamluk Sheikh Rihan building in downtown Cairo, was established in 2009 to offer the Cairo community a central and diversified cultural hub. It currently houses the AUC Press Tahrir Square Bookstore and the Margo Veillon Gallery of Modern Egyptian Art, in addition to AUC’s Ewart Memorial Hall and Oriental Hall.